Shipping & Local Pickup Policy

Effective Date: August 17, 2026

At Little Forest Studio, each item is handcrafted with care in our New Jersey workshop. We carefully prepare, inspect, and package every order so that it arrives safely and in good condition.

Shipping Locations

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

Some larger products may be designated as Local Pickup Only because their size, weight, or construction makes standard shipping impractical. This restriction will be identified on the applicable product listing.

Processing Times

Because many Little Forest Studio products are handmade, processing time varies depending on the type of item ordered.

Our typical processing times are:

• In-stock items: 2–5 business days
• Standard made-to-order items: 5–10 business days
• Custom or personalized items: An estimated production timeframe will be provided when the order is confirmed

Business days are Monday through Friday, excluding federal holidays.

Processing begins after payment has been successfully received. For custom or personalized orders, processing begins after we have also received all required specifications, information, and design approvals from the customer.

Processing time is the time required to prepare, make, finish, inspect, and package an order. It does not include the time the shipping carrier takes to deliver the package after it leaves our workshop.

Any processing timeframe stated on a product listing or agreed to for a custom order takes precedence over the general estimates above.

We make every effort to ship orders within the applicable timeframe. If we cannot ship your order within that timeframe, we will contact you and provide a revised estimated shipping date. You may agree to the delay or cancel the unshipped order for a prompt, full refund.

Shipping Methods & Carriers

We generally ship using UPS or FedEx. The carrier and service may depend on the size, weight, destination, and shipping requirements of the order.

Other carriers or delivery methods may occasionally be used when appropriate.

Once your order ships, you will receive a shipping confirmation and tracking information when tracking is available.

Shipping Rates

Shipping charges are calculated at checkout based on factors such as the destination, package size, weight, and available shipping service.

Any applicable shipping charges will be displayed before you complete your purchase.

Estimated Delivery Times

Once an order has shipped, delivery time varies depending on the destination, carrier, and selected shipping service.

Most shipments are expected to arrive within approximately 2–14 business days after shipment.

This is an estimated delivery timeframe and not a guaranteed delivery date. Weather, holidays, high carrier volume, transportation disruptions, and other circumstances outside our control may cause delays.

Once a package has been transferred to the shipping carrier, Little Forest Studio does not directly control the carrier’s delivery schedule. However, if you experience a significant problem with a shipment, please contact us and we will do our best to assist you.

Tracking Your Order

When tracking is available, a tracking number will be sent to the email address associated with your order after the package ships.

Please allow time for the carrier’s tracking system to update after receiving your shipping notification.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout.

If you discover an error in your shipping address, contact us as soon as possible at Ed@littleforeststudio.com.

If the order has not yet shipped, we will make reasonable efforts to correct the address. Once an order has been transferred to the carrier, we may not be able to change its destination.

Additional shipping charges resulting from an incorrect or incomplete address provided with the order may be the responsibility of the customer.

Local Pickup

Free local pickup may be available from our workshop in Egg Harbor Township, New Jersey.

Some larger furniture and other products may be offered exclusively for local pickup. These products will be identified as Local Pickup Only on the applicable product listing.

For products normally available for shipping, customers interested in local pickup should contact us before placing an order so that we can discuss availability and arrangements.

Local pickup is by appointment only. Please do not arrive for pickup until you have received confirmation that your order is complete and pickup arrangements have been made.

Specific pickup instructions will be provided directly to the customer.

Damaged, Defective, or Incorrect Shipments

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at Ed@littleforeststudio.com, preferably within 3 days of delivery. Prompt reporting helps us document shipping damage and pursue a carrier claim when appropriate.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the shipping box and packaging if the item was damaged during shipment

Please retain the item and all original packaging until we have reviewed the issue.

We will work with you to determine an appropriate solution. Depending on the circumstances, the solution may include repair, replacement, or a full or partial refund.

The requested reporting period above does not limit any rights available under applicable law.

For additional information about damaged items, returns, refunds, and cancellations, please see our Refund, Return & Cancellation Policy.

Lost or Delayed Packages

If tracking indicates that your package is significantly delayed or may have been lost in transit, please contact us. We will work with you and the shipping carrier to investigate the shipment and determine the appropriate next steps.

If tracking indicates that a package was delivered but you cannot locate it, please:

• Check around the delivery location
• Check with other members of your household
• Check with neighbors who may have accepted the package
• Contact the carrier for any additional delivery information it may have

If you still cannot locate the package, contact us promptly. We will review the tracking information and assist with reasonable next steps, which may include opening an inquiry with the carrier.

Questions & Special Shipping Requests

If you have questions about shipping, processing times, local pickup, or a special delivery request, please contact:

Little Forest Studio
Ed@littleforeststudio.com

Please include your order number when contacting us about an existing order.