Refund, Return & Cancellation Policy

At Little Forest Studio, each piece is handcrafted with care in our New Jersey workshop. We want you to be happy with your purchase, and we also want our return and cancellation policies to be clear and straightforward.

Order Cancellations

Orders for standard products may be canceled within 24 hours of purchase, provided production has not already begun.

Because many of our products are handmade or made to order, we may begin work shortly after an order is received. If production has already begun, cancellation may no longer be possible.

If you need to cancel an order, please contact us as soon as possible at Ed@littleforeststudio.com and include your order number.

Returns

We accept returns of most standard, non-custom products within 14 days of delivery.

This includes standard made-to-order products from our regular collection, such as products made using our normally offered sizes, fabrics, finishes, colors, or other standard options.

To be eligible for a return, the item must be:

• Unused
• Clean
• Undamaged
• In its original condition
• Returned in its original packaging or equivalent protective packaging suitable for safe return shipping

Please contact us at Ed@littleforeststudio.com before sending a return. Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide return instructions and the appropriate return address.

Custom & Personalized Orders

Products made specifically to a customer's unique specifications are considered custom orders. This may include special sizes, customer-requested fabrics or materials, personalized or engraved items, special colors or finishes, or other modifications that are not part of our standard product offerings.

Custom and personalized orders may be canceled before production or material purchasing has begun.

Once work has begun or materials have been purchased specifically for the order, custom and personalized products are final sale and cannot be returned or canceled, except in cases of damage, defect, or an error on our part.

Return Shipping

For standard returns, including returns because of a change of mind, the customer is responsible for the cost of return shipping.

Original shipping charges are not refundable for standard returns.

If an item arrives damaged or defective, or if we sent you the wrong item, Little Forest Studio will be responsible for reasonable return shipping costs when a return is required.

We strongly recommend using a trackable shipping service and appropriate protective packaging when returning an item. Little Forest Studio cannot be responsible for return packages that are lost or damaged in transit because of inadequate packaging.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at Ed@littleforeststudio.com.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the item
• Photographs of the shipping box and packaging if the item was damaged during shipping

Please keep the item and all original packaging until we have reviewed the issue.

Once reviewed, we will work with you to provide an appropriate solution, which may include repair, replacement, or a full or partial refund depending on the circumstances.

You will not be responsible for return shipping costs when an item is damaged, defective, or incorrect due to an error on our part.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 3–5 business days after we process your refund for it to appear. Your bank or credit card company may require additional processing time.

For standard returns, original shipping charges are not refundable.

Sale & Clearance Items

Sale and discounted products are eligible for our standard return policy unless the product is specifically identified as Final Sale at the time of purchase.

Items clearly marked Final Sale cannot be returned unless they arrive damaged, defective, or incorrect.

Exchanges

If you would like a different product, size, fabric, color, or other option, please contact us at Ed@littleforeststudio.com.

Because our products are handmade and availability can vary, direct exchanges may not always be possible. In some cases, the easiest option will be to return the original eligible item for a refund and place a new order.

Handmade Products

Our products are handcrafted individually rather than mass-produced. Natural materials such as wood may have variations in grain, color, knots, texture, and other characteristics. Handmade construction may also result in small variations between individual pieces.

These natural and handmade variations are part of the character of the product and are not considered defects.

However, if you believe there is a genuine workmanship problem with your purchase, please contact us. We want the quality of every Little Forest Studio product to reflect the care that went into making it.

Questions or Return Requests

For cancellations, returns, damaged items, or questions about this policy, please contact:

Little Forest Studio
Ed@littleforeststudio.com